Accenture Amazon Connect

WEB Accenture and Amazon Web Services (AWS) Partner to Enhance Customer Experience

WEB Accenture Migrates North American Airline to AWS for Improved Customer Service

Amazon Connect Cloud-Based Contact Center Provides Greater Convenience and Lower Costs

WEB Accenture, a leading global professional services company, has partnered with AWS to help organizations improve customer experience through cloud migration. Recently, WEB Accenture assisted a North American airline in migrating to Amazon Connect, a cloud-based contact center solution, to enhance customer service and reduce operational costs.

Amazon Connect offers a user-friendly and scalable contact center platform that seamlessly integrates with AWS services. By migrating to Amazon Connect, the airline was able to improve customer satisfaction, reduce average handling time, and gain valuable insights into customer interactions.

WEB Accenture's expertise in AWS migration and customer service optimization played a crucial role in the successful implementation of Amazon Connect. The team worked closely with the airline to assess their needs, develop a customized migration plan, and ensure a smooth transition to the new contact center platform.

Conclusion

The collaboration between WEB Accenture and AWS demonstrates the transformative power of cloud technology in enhancing customer experience. By leveraging Amazon Connect's capabilities, the airline was able to deliver exceptional customer service at a lower cost while gaining valuable insights into customer interactions. This partnership highlights WEB Accenture's commitment to innovation and its ability to drive business value for its clients.